Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or U.S. holidays are processed the next business day. You will receive an email confirmation when your order is placed and another with tracking when it ships.
Delivery Time and Rates
- Standard shipping (USPS/UPS): typically 3–7 business days after dispatch.
- Free standard shipping on all U.S. orders.
We currently ship within the United States only.
Tracking
Every shipment includes tracking. If your tracking has not updated for more than 5 business days, contact support and we will investigate with the carrier.
Damaged, Lost, or Incorrect Orders
Please inspect your order on arrival. If anything arrives damaged, is missing, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund for verified claims — whichever you prefer.
Address Issues
If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Please double-check your address at checkout; we are not able to redirect a package once it has shipped.
Contact
Shipping questions: support@usastandard.us (Monday–Friday, 9:00 AM–5:00 PM ET) or our Contact page. See also our Returns & Refunds Policy.